Any business can benefit from taking customer feedback. So remember that when running an internet business.
The great thing about having a website or internet business is that your customers can give you feedback very easily. You can simply have a contact form on your website, for example. They can type up their message and send it to you in the click of a mouse.
If you have a content-based website, then your website users are generally your customers. You can get feedback from them about how to improve your website. Ask them what type of new features they want for the website. Ask them what other information they would like the website to offer.
Of course, if you also sell anything, then the people who buy your product are also customers. Try sending a feedback form with the product or with the receipt. You can get feedback not only on the product itself, but also on your customer service in general.
Remember to take criticism constructively. Customers are often nice and helpful, but sometimes they can just be mean and insulting. Even when they are mean, do not be mean back. Always be professional and do what will best help your business.
And so it goes without saying: Feel free to post feedback to me about this website any time! Thanks!